The terms and conditions noted
here do not adversely affect your statutory rights,
but they do form a part of your contract with us when you book with Jump 4 Joy.
Please read them carefully. If you proceed to make a booking with Jump 4 Joy, you are deemed to be in agreement with these terms and conditions.
Please note that in the interests of protecting the health and wellbeing of everyone,
these terms and conditions will be subject to COVID-19 and general contagion control measures and regulations. In the event that there may be a perceived conflict between the terms and conditions below and government regulations, the government regulations will take precedence.
The management of Jump 4 Joy will be the final arbiter in this regard.
We will contact the phone number provided before we make a delivery
for directions and to ensure that the booking is still valid. It is the
hirer's responsibility to ensure that the number provided is reachable
at all times. If we cannot contact you we may not be able to deliver
your inflatable or an extra charge may be payable if we have to return
to your area to make your delivery. Returning to your area is not always
possible and may result in your booking being cancelled. In this case
you will still be liable to pay the full hire fee.
We do require an adult to be present at time of delivery and to have access to a power source and to sign a hire agreement. Please note that inflatables will not be dropped under any circumstances if there is no adult present. If we cannot deliver the inflatable due to no adult being present, we may have to leave and the hirer is liable for the full hire fee. Delivery and collection times vary depending on the time of the year. All our deliveries take place between 7am and 12noon on your booking date. In some cases during busy periods your inflatable may be dropped the day before your booking or collected on the day after your booking. However this is not a guarantee but we do require to be able to do this if necessary. This includes being able to contact you on the numbers provided before deliver, been able to obtain directions and for an adult to be present at the delivery address whilst the delivery is taking place.
Deliveries on the the day before your booking will take place between 9am and 9pm. If you are not contactable for any period during the Day before your delivery or the day of your delivery please contact us and advise us of this, in this case we will need you to provide us with a contact number of someone we can contact on your behalf to arrange delivery. From March - August our collections don’t begin until 7.30pm on the day of your booking. Collections are done in rotation so the first person to be delivered on that date will be collected first so that all our customers receive the same amount of time. In some cases where we can, we leave the inflatables until the day after your booking to collect. If for any reason you do not wish for this to happen please advise us in advance. If you require your inflatables outside these hours please contact us with you request and we can try and accommodate you where possible. We reserve the right to refuse delivery at all times.
We require adequate access to and from the area where you would like
you’re inflatable to be installed. Inflatables can be large in size when
rolled up so all pathways must be clear of children’s toys and other
obstructions such as cars, wheelie bins etc. We do require a pathway
with a minimum width of 4ft (1.2m) for access. If this is not possible
please contact us. If there is an obstruction where we are unable to
gain access to deliver or collect the inflatable an extra charge may be
payable in the event that we have to wait for the obstruction to be
moved or have to return at a different time to gain access. If it is not
possible to make the delivery due to the lack of access you will be
liable to pay the hire fee in full.
We also require you to provide adequate access to the area in which you require the inflatable to be installed. Elevated or lowered areas where a number of steps or ramp are required to be used must be notified to us at the time of booking as one of our staff may have to make a pre-delivery visit to ensure that instillation is possible. PLEASE ALSO ENSURE THAT ALL VEHICLES THAT OBSTRUCT THE ACCESS ROUTE ARE MOVED PRIOR TO DELIVERY AND COLLECTION AND THAT ANY GATES THAT REQUIRE TO BE OPEN ARE UNLOCKED.
The area in which you require the inflatable to be installed must be
free of all obstructions such as children’s toys, Trampolines and garden
swings. The area must also be a grass area so the inflatables can be
anchored to the ground safety. There must be adequate space for the size
of the inflatable and also 2 meters extra right around the inflatable
for safety purposes. We also request that grass be of standard height
(less than 6inches) and FREE FROM ANY ANIMAL WASTE.
If you are unsure of the size you require please contact us and we can give you the measurements you require. The area must be flat with no more than a 5 degrees slope in any direction. A member of our staff can call previous to the delivery to ensure that the area is sufficient for your inflatable if you are unsure if the area is suitable. Part of the equipment we use are ground stakes that we need to hammer into the grass area to secure the inflatable. These ground stakes are 15" long.
It is the hirer's responsibility to ensure that there the area of installation is free from any pipes or underground services. In the event of one of our ground stakes coming into contact with any services we will not be liable for any costs involved in repairs or any damages to persons. We can also only install the inflatable on your own private ground or an area in which you have permission to use. We cannot install any inflatables for general private hire in public areas like green areas in housing estates.
Once the delivery has taken place the hirer is solely responsible for the safety of all the equipment provided. If the equipment is damaged in anyway or stolen whilst on their property the hirer is responsible for all repair or replacement costs of all parts of the equipment provided.
Once the equipment is installed the hirer is responsible for the safe use of persons using the inflatable. It is the responsibility of the hirer to ensure that such inflatable is used as intended and that all safety instructions provided both on signed hire agreement and on safety labels provided on each inflatable are followed at all times. Adult supervision is required at times. Each inflatable has a Maximum number of children permitted to use it at one time and this can be seen on the safety label provided on the inflatable. The maximum height of persons able to use such inflatable will also be provided on this label. Under no circumstances are adults permitted to use inflatables.
Under no circumstance should water or any other substance be used on
inflatables. All Inflatables must be in the same, clean condition upon
collection as they were when delivered. An extra charge of €50 will be
payable if the inflatables are soiled and are not in the same condition
as they were when they were delivered. Sweets, food and drink
are not permitted on inflatables as some food colorants can stain the material.
Party Poppers, Silly String and confetti are also not permitted on or near the equipment as they also cause permanent stain damage to the equipment and you will be liable to pay for any Repairs, Alterations or replacements to the equipment to return them to their original condition.
Deposits on all bookings are non refundable. Deposits cannot be used
for alternative dates. If you place a booking and pay a deposit, the
deposit can only be used on that day. If you placed a booking and paid a
deposit on a certain item but would like to change that Item we can
change the item for you providing that the alternative item you would
like is available.
Deposits are 30% of the overall value rounded to the nearest €5 and the balance is then due on delivery via either cash or card. Please note that delivery will not be made unless balance is paid in full upon delivery. Unfortunately we no longer accept cheque's.
If you require to cancel your booking you will automatically forfeit your booking deposit. During busy periods (MAY), if you cancel your booking you must give at least 24 hours notice. Last minute cancellations will be charged at full hire fee. We allow cancellations 24hrs or more before your booking due to bad weather. In this case will will hold your booking deposit up until the 31st of August where you can use it off your next hire. This is only possible if the weather is forecast as very poor and we must be in agreement that it is sufficient cause for cancellation.
If you have multiple products booked and then decide to go with a lesser amount you will loose your booking deposit for the products cancelled. All alterations to bookings must be placed 1 week before your booking date and cannot be changed thereafter.
We respect your rights under the
GDPR and common decency with regard to privacy. Rest assured that we do
not share your data with third parties beyond what is necessary to
provide you with your required services.
We understand the concerns that visitors to our website may have in relation to privacy and security. While cookies are used on this site in order to provide enhanced function of the site for our visitors we do not track personal data or retain personal information that is not freely offered.
We may retain contact details in the case of persons who choose to contact us, but this is primarily so that we may respond to that contact as required. In addition, we may also at a point in the future use contact details to distribute news or special offer details.
We will not sell or, exchange or otherwise pass contact details to a third party outside of this group.
If you have any concerns in relation to these matters of privacy, please contact us directly and we will be happy to address your concerns.
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system utilised and other similar information.
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they may do so by contacting us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of information data processd on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Jump 4 Joy: https://jump4joy.ie
Phone: 087 9529980